Exactly what it sounds like - be relevant to stay relevant. ## Projects - **[[Vibe Reader - A Product Diary]]**: Current project. A mobile app designed to be a frictionless reading companion for physical books. This diary tracks the journey from idea to MVP. - [[Vibe Reader - v1 Product Plan]] - [[Vibe Reader - v1 Technical Spec]] - [[Vibe Reader - Market & Opportunity Analysis]] - [[Vibe Reader Manifesto]] ## Case Studies ### Pylon * [[Pylon Case Study]]: Omnichannel support & the Zendesk-killer? * [[Key Metrics]] & [[Case Studies/Pylon/Assumptions & Problems Addressed]]: Framing the problem(s) by "agent" slices and impact. * [[Business Agent Support Cost Formula]]: A thought exercise, designed to abstract the levers of support costs, not a literal accounting model; frame the operational challenges for myself. ### Zendesk * [[Zendesk Case Study]]: What assumptions and problems led to Zendesk? What problems did it create and where are we now? * [[Zendesk Assumptions & Problems Addressed]]: Framing the problem(s) by "agent" slices and impact. ### Security in Software Products: * [[Delve.co Case Study]]: * **[[Secure Variables - v1 Product Plan]]**: A thought exercise on designing a feature for securely storing sensitive data (like API keys or PII) within a SaaS platform. Explores the trade-offs between security, usability, and scope. * [[Why Security Matters (Beyond the Checklist)]]: Considering where and how security is evaluated in a product's lifecycle. ## Product Thoughts * [[Thesis - Current tools are lossy membranes]] * [[Thesis - Agents are for understanding systems; Personas are for understanding people]] * [[UX - Glass]]: Reflections on the jiggliest glass. * [[Metaphors for Product Management]]: The fanciful ways product managers consider complexity via abstraction. * [[Compendium of Tech Writers, Thinkers, and Bloggers]]