Exactly what it sounds like - be relevant to stay relevant. ## Projects - [[The Product Diary|Vibe Reader Product Diary]] Current project. A mobile app designed to be a frictionless reading companion for physical books. This diary tracks the journey from idea to MVP. - [[MVP OKRs (Weeks 1 - 8)]] - [[Product Plan]] - [[Technical Specification (Android v1)]] - [[Opportunity & Market Analysis]] ## Case Studies ### Commerce & SMB Infrastructure * [[Square Case Study]]: Commerce infrastructure for the regulated economy. Where AI meets the seller's second brain. ### Healthcare & Regulated Industries * [[Kaiser Permanente Case Study]]: Where AI meets the most regulated data on earth. Personal reflections from building EBSS, 30+ business-critical APIs, and the operational friction of healthcare infrastructure. ### Observability & AIOps * [[LogicMonitor Case Study]]: The AI-first bet in observability. Edwin AI, Catchpoint acquisition, and whether insight velocity beats feature checklists. ### B2B Support * [[Pylon Case Study]]: Omnichannel support & the Zendesk-killer? * [[Business Agent Support Cost Formula]]: A thought exercise abstracting the levers of support costs; framing operational challenges. * [[Zendesk Case Study]]: What assumptions and problems led to Zendesk? What problems did it create and where are we now? ### Security & Compliance * [[Delve.co Case Study]]: Computation and productization of compliance. Agentic approaches to SOC 2. * [[Skeleton Spec (PRD) - Secure Variables in SaaS]]: Designing secure storage for sensitive data in SaaS. Trade-offs between security, usability, and scope. * [[Why Security Matters (Beyond the Checklist)]]: Where and how security is evaluated in a product's lifecycle. ## Product Thoughts * [[Thesis - Current tools are lossy membranes]] * [[Thesis - Agents are for understanding systems; Personas are for understanding people]] * [[AI-Native Dating - Product Exploration]]: Stated vs. revealed preferences, the self-knowledge stack, and whether AI changes the relationship between user and app. * [[UX - Glass]]: Reflections on the jiggliest glass. * [[Metaphors for Product Management]]: The fanciful ways product managers consider complexity via abstraction. * [[Compendium of Tech Writers, Thinkers, and Bloggers]]