Exactly what it sounds like - be relevant to stay relevant. ## Projects - [[Vibe Reader Product Log]] Current project. A mobile app designed to be a frictionless reading companion for physical books. This log tracks the journey from idea to MVP. - [[MVP OKRs (Weeks 1 - 8)]] - [[Project - Vibe Reader/Discovery & Planning/Product Plan|Product Plan]] - [[Technical Specification (Android v1)]] - [[Opportunity & Market Analysis]] - [[Pausr Product Log]] Kickoff. One-tap pausing of apps, app families, and suites from the home screen. Pause the noise. - [[Pausr Technical Specification (Android v1)]] - [[Gift Graph Product Log]] v0.1 live. A consent-gated MCP server built with Replit Agent from a written brief, deployed on Autoscale, and driven from Claude Code as two users. Share the hint, keep the secret. - [[Project - Gift Graph/Build & Iterate/Build Log|Gift Graph Build Log]] - [[Project - Gift Graph/Build & Iterate/Technical Decisions|Gift Graph Technical Decisions]] - [[Project - Gift Graph/Build & Iterate/Validation Log|Gift Graph Validation Log]] - [[Project - Gift Graph/Discovery & Planning/Technical Specification|Gift Graph Technical Specification]] - [[Project - Gift Graph/Discovery & Planning/Product Plan|Gift Graph Product Plan]] ## Case Studies *industry · strategy · bets* - **Commerce** - [[Square Case Study]] - commerce infrastructure for the regulated economy; where AI meets the seller's second brain - **Healthcare** - [[Kaiser Permanente Case Study]] - AI meets the most regulated data on earth; reflections from building EBSS and 30+ business-critical APIs - [[Telehealth Log-In Case Study]] - HIPAA as the driving design material at the front door of queer-founded telehealth therapy; the patient door, the provider door, and the room they share - [[Allswell Case Study]] - the same two doors drawn in one practice's own colors, across the patient and provider screens - **AI app building** - [[Replit Case Study]] - the agentic software creation bet; commercial versus enterprise, the competitive field, and a hands-on build logged in [[Gift Graph Product Log|Gift Graph]] - **Observability** - [[LogicMonitor Case Study]] - the AI-first bet in observability; an AIOps agent, a synthetics buy, and whether insight velocity beats feature checklists - **B2B Support** - [[Pylon Case Study]] - omnichannel support and the Zendesk-killer question - [[Zendesk Case Study]] - the assumptions that built it, the problems it created, and where that leaves us - [[Business Agent Support Cost Formula]] - a thought exercise abstracting the levers of support costs - **Security** - [[Delve.co Case Study]] - computation and productization of compliance; agentic approaches to SOC 2 - [[Skeleton Spec (PRD) - Secure Variables in SaaS]] - designing secure storage for sensitive data; security, usability, and scope trade-offs - [[Why Security Matters (Beyond the Checklist)]] - where and how security is evaluated in a product's lifecycle ## Product Explorations *explorations · theories · concepts* - **On UX, a running series** - [[UX - Progressive Disclosure and the All-Purpose Prompt]] - what disclosure becomes when the interface is an empty text box - [[UX - Controls Near the Consequence]] - proximity and Fitts's law; the control belongs next to its consequence - [[UX - White Space and the Scroll]] - air is for wandering, density is for doing - [[UX - Webapps in an MCP World]] - when the agent is the user, schemas become the interface - [[UX - Glass]] - reflections on the jiggliest glass - **Theses** - [[Thesis - Current tools are lossy membranes]] - silos are a feature of current tools; context loss is the bill - [[Thesis - Agents are for understanding systems; Personas are for understanding people]] - each instrument reads a different subject - [[Thesis - Ship Probes, Not Monoliths]] - features as probes, and the iPhone Air as a feedback instrument - [[Thesis - Nobody Holds the Whole Map]] - why groups talk instead of drawing, and the names for that gap - **Practice** - [[The Otter Surfaces]] - prototyping as buoyancy; a product defined by contact - [[The Responsible Roadmap]] - now · next · later; the changelog is the receipts - [[Metaphors for Product Management]] - the fanciful ways product managers consider complexity via abstraction - [[Inventory - Evaluation Systems]] - the shelf of lenses, from Fitts and the Rule of 40 to the agent roll-up, and what each one lets a number mean - **Explorations** - [[Concept - Gift Graph - Consent-Gated Context Between Agents]] - one agent lends context to another, with the loss set by the person on the far side; now built, see [[Gift Graph Product Log]] - [[AI-Native Dating]] - stated vs. revealed preferences and the self-knowledge stack - [[Compendium of Tech Writers, Thinkers, and Bloggers]] - the reading list behind the thinking